Hawke's Bay replaces pagers with Cortex Emergency Calls

Emergency calls at Hawke’s Bay Hospital now run on Cortex.

When a MET or code call goes out, the right shift roles are alerted on their own devices with a critical notification that overrides the mute switch and Do Not Disturb. Responders answer with “On my way” or “Unavailable”, and the operator watches acknowledgements arrive in real time, escalating any step that goes unanswered. Every call is logged and auditable.

It replaces a paging system that offered none of that: no confirmation a page was seen, no record of who responded, no way to know a role was unfilled until nobody arrived.

Hawke’s Bay runs Emergency Calls as a standalone module, the first deployment of Cortex in the North Island. The full platform and the emergency module share the same shift roles and the same infrastructure, so there’s a straight path from one to the other.